Tag: Retail and Consumer

How Agentic AI is Changing Customer Experience in 2025

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Key Takeaways:

  1. Agentic AI benefits include autonomous decision-making and minimal human intervention
  2. Agentic AI applications solve key customer pain points around data privacy and personalization
  3. Integration of agentic AI bots across channels helps deliver seamless customer experiences
  4. The best deployments start small and gradually scale with expert support

Agentic AI is gradually becoming more commonplace, and is taking the capabilities of artificial intelligence to the next level. This type of AI can make its own decisions around its actions, with very little human involvement or supervision, and closely mimicking the understanding and contextual decision-making of human employees.

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From Insights to Impact: Data-Driven Personalization in Loyalty Programs

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Key Takeaways:

  1. Personalized offers and communications are vital to drive customer loyalty
  2. Data analytics and AI can uncover new insights at a granular level
  3. Concerns around data use and privacy must be addressed
  4. Third-party expertise can help drive cost-effective innovation in this area

It’s never been easier for customers to shop around online, which means making efforts to secure and maintain customer loyalty are as important as they’ve ever been.

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AI In The Real World: How Does It Drive Retail Success?

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Key Takeaways:

  1. AI is already transforming operations for retailers worldwide
  2. Innovations are making impacts across customer experience, inventory, logistics and in-store 
  3. Retailers are saving money, cutting delivery times and boosting customer satisfaction
  4. Expertise is vital for strong implementation and adaptability for new technology

There’s a lot said about the benefits of AI in retail and how transformative it can be. But away from the headlines and bold claims, how does artificial intelligence benefit retail technology in practise?

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Achieve Faster Product Cycles in Retail with AI-Driven Engineering

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Key Takeaways:

  • Retailers using AI have cut launch timelines by 30% and boosted revenue by 85%.
  • AI-powered engineering eliminates delays from planning to launch.
  • Retailers that react in real time win in trend-driven markets.
  • Digital twins are replacing costly physical prototyping of products.

The Retail Race Is On

Customer expectations in retail are evolving by the hour. Product cycles are tighter than ever, resources are stretched, and the margin for error keeps shrinking. Nearly 75% of consumers now expect personalized experiences, and they will turn to competitors if brands don’t catch up.

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What’s Next for Retail in 2025: Ciklum’s Predictions

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Key Takeaways:

  • The retail sector continues to evolve at pace
  • Technology blending physical and digital is driving innovation
  • Seamless, unified experiences are crucial for customer satisfaction
  • Cost efficiency is a priority amid economic turbulence

Future of Retail 2025: Ciklum’s Predictions

The retail sector is experiencing rapid digital transformation, driven by evolving consumer expectations. According to Gartner, 86% of customer service leaders across all industries say improving customer experience is a top priority for them.

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Future of Retail: The Role of Digital Twins in Shaping Consumer Choices

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Key Takeaways:

  1. Digital twins are transforming retail operations, sales and the supply chain
  2. Real-time data enables testing, simulation and predictive decision-making
  3. New levels of customer experience and personalization are possible
  4. Now is the time to get on board and maximize the potential

Future of Retail: The Role of Digital Twins in Shaping Consumer Choices

Digital twins are having a growing influence in shaping consumer behavior and choices across the retail sector. The combination of new technologies are helping forward-thinking retailers create digital representation of physical objects, which are changing the game for consumers, staff and the supply chain alike.

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6 Predictions for Intelligent Automation & AI in Retail in 2025

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Key Takeaways:

  1. Intelligent automation is transforming retail operations
  2. New levels of efficiency, insights and cost-savings
  3. Ethical use of AI will remain a major concern
  4. Tech expertise is vital to make the most of new innovations

6 Key Predictions for Intelligent Automation in Retail in 2025

Intelligent automation is playing a leading role in reshaping retail trends in the retail and eCommerce sector, with as many as 80% of retail executives saying their organizations will have AI-powered intelligent automation in place by 2027.

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Transform Your Retail Experience with Advanced AR Solutions

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Key Takeaways:

  • AR technology for retail is expanding all the time
  • It is essential for personalization and customization
  • Expert partnership is key for maximizing the potential of AR
  • A bespoke approach generates the best innovation

Transform Your Retail Experience with Advanced AR Solutions

Augmented reality and connected technologies like virtual reality are becoming more mainstream, as trends and predictions for AR/VR continue to evolve. The value of the global market is expected to reach $80 million by 2025, as the capabilities of blending virtual and physical continue to expand.

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How Experience Engineering Drives Retail Innovation and Growth

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Key Takeaways:

  • Customer expectations for fast, personalized retail have never been higher
  • Joining all the dots of every touchpoint is vital for success
  • Experience engineering allows those all-encompassing solutions to be crafted
  • Partnering with a third-party expert unlocks key skills and expertise

How Experience Engineering Drives Retail Innovation and Growth

Modern consumers expect their retail experiences to be as fast and stress-free as possible, from single-click purchasing through AI-assisted product sampling to super-quick deliveries. Meeting these expectations can be challenging, but is essential in a fiercely competitive marketplace.

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Generative AI in Retail: 5 Ways It’s Transforming the Industry

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Key Takeaways:

  • Generative AI improves customer interactions through personalized experiences.
  • AI-powered tools facilitate efficient inventory and supply chain management.
  • Retail marketing is more targeted and effective with AI automation.
  • Employee productivity is enhanced by AI-driven tools and insights.

Generative AI in Retail: 5 Ways It’s Transforming the Industry

As the global marketplace has become larger, more accessible and more competitive, the role of AI transformation in retail has become more and more important. In particular, generative AI in retail is proving to be a game-changer in supporting better customer experiences, greater personalization, and more intuitive and automated marketing strategies. 

Generative AI models use large amounts of data to produce any type of content – text, audio, video or still images – based on the prompts and commands given by the user. The ability to produce high-quality content at scale, and far faster than humans would be able to, can therefore yield some major business efficiencies that can be instrumental in driving competitive advantage.

We’ve already explored the 12 practical steps to getting started with GenAI in more general terms. So in this blog, we’ll explore the five key ways in which it can support transformation in the retail industry specifically.

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