Tag: Artificial Intelligence

How can you continue to tailor CX with personalized AI recommendations?

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Key Takeaways:

  1. Personalized brand messages are exceeding ROI expectations for 67% of brand leaders
  2. AI is essential for generating the insights needed to meet those expectations
  3. Integration and continuous optimization are cornerstones of success
  4. Results can be quantified by measuring key retail metrics

Did you know that, according to McKinsey, 71% of consumers now expect companies to give them personalized interactions? No longer is personalization a differentiator in the marketplace: it’s a basic expectation and necessity, which means retailers and other organizations have to go to the next level to stand out.

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How is AI Reshaping the Future of the Financial Services Industry?

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Key Takeaways:

  1. AI is becoming essential for a competitive edge across financial services
  2. Use cases range from customer servicing and hyper-personalization to fraud prevention
  3. Key challenges include data quality and availability, data privacy, ethics and legacy system integration
  4. Third-party expertise can support smooth implementation and help with internal buy-in

The financial world is experiencing a seismic shift, as artificial intelligence moves from buzzword to business essential. At the forefront of this transformation stands Bank of America’s virtual assistant Erica – a powerful example of AI’s real-world impact, having handled an astounding 800 million queries from 42 million customers while delivering over 1.2 billion pieces of financial insights.

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Digital Wallets and Beyond: The Future of Financial Services in the Mobile Era

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Key Takeaways:

  1. Open wallets could be the most coveted and impactful over time.
  2. Digital wallets will continue influencing traditional banking innovation and overall product development.
  3. GenAI and Agentic AI will continue enhancing digital wallet capabilities.
  4. Users will seek more than security, affordability and user-friendliness, wanting to do a lot more in one app.

Digital Wallets

Digital wallets are applications that store payment information on network devices like cloud servers so you can access it from anywhere using an online device. They are most commonly operated on mobile devices and started with a few traditional banking services like money transfers. 

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How Agentic AI is Changing Customer Experience in 2025

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Key Takeaways:

  1. Agentic AI benefits include autonomous decision-making and minimal human intervention
  2. Agentic AI applications solve key customer pain points around data privacy and personalization
  3. Integration of agentic AI bots across channels helps deliver seamless customer experiences
  4. The best deployments start small and gradually scale with expert support

Agentic AI is gradually becoming more commonplace, and is taking the capabilities of artificial intelligence to the next level. This type of AI can make its own decisions around its actions, with very little human involvement or supervision, and closely mimicking the understanding and contextual decision-making of human employees.

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From Insights to Impact: Data-Driven Personalization in Loyalty Programs

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Key Takeaways:

  1. Personalized offers and communications are vital to drive customer loyalty
  2. Data analytics and AI can uncover new insights at a granular level
  3. Concerns around data use and privacy must be addressed
  4. Third-party expertise can help drive cost-effective innovation in this area

It’s never been easier for customers to shop around online, which means making efforts to secure and maintain customer loyalty are as important as they’ve ever been.

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Outdated Payment Systems: Is Your Checkout Costing You Customers?

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Key Takeaways:

  1. Customer expectations for seamless, fast payments are rising sharply
  2. Maximum choice, including digital wallets and Open Banking, is essential
  3. Smart technologies, fully integrated, can help retailers maximize opportunities
  4. Expert tech support is vital to turn concept into successful reality

As the world of retail continues to evolve, modern technology has a vital role to play in helping customers pay as easily and quickly as possible. And this applies just as much at checkouts in physical stores as it does when buying goods and services online. Amazon’s cashless stores, based on ‘just walk out’ technology, are an excellent example of how technology can completely transform even the most everyday shopping experiences.

Outdated Payment Systems_ Is Your Checkout Costing You Customers_

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2025 & Beyond: Transforming the Automotive Industry with AI-Powered IT Solutions

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Key Takeaways:

  1. AI adoption is growing across vehicles and supply chains
  2. AI enhances safety, efficiency, and profitability in fleet operations
  3. Key concerns around safety, data security, and system integration should be addressed
  4. A phased, expert-led approach is the best way forward

Since GPS, Bluetooth and parking cameras became commonplace on cars in the 2000s, technology has gradually assumed an increasingly dominant role in the automotive industry.

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AI In The Real World: How Does It Drive Retail Success?

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Key Takeaways:

  1. AI is already transforming operations for retailers worldwide
  2. Innovations are making impacts across customer experience, inventory, logistics and in-store 
  3. Retailers are saving money, cutting delivery times and boosting customer satisfaction
  4. Expertise is vital for strong implementation and adaptability for new technology

There’s a lot said about the benefits of AI in retail and how transformative it can be. But away from the headlines and bold claims, how does artificial intelligence benefit retail technology in practise?

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Why Multi-Channel Operations Are Your Next Big Win

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Key Takeaways:

  1. Multi-channel eCommerce is essential for maximising retail sales opportunities
  2. Selling across channels boosts customer experience and builds market resilience
  3. Channels can be tailored to suit different customer demographics
  4. Centralized management and automation are technical keys to success

Multi-channel eCommerce, where products are sold on multiple online channels simultaneously, is more important in online retail than ever before. This is not only because multi-channel strategies expand potential customer base and product visibility, but also because they help retailers meet growing consumer demand for seamless interactions across websites, apps, social media and other sales platforms.

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2025 Automotive Predictions: AI and Machine Learning Innovation

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Key Takeaways:

  1. AI deployments will expand as public interest in autonomous vehicles grows
  2. Smarter vehicles will make driving safer and more efficient
  3. Personalization will help transform the in-car experience
  4. Global standards and collaboration will coordinate innovation

2025 Automotive Predictions: AI and Machine Learning Innovation

The use cases of artificial intelligence (AI) and machine learning (ML) are expanding all the time, and the automotive sector is beginning to take full advantage of the opportunity. No surprise, therefore, that the size of the global market for AI in the automotive sector is set to increase by 55% year-on-year between 2023 and 2032.

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